Privacy policy

1. Overview

This Privacy Policy explains how CanLab (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information you provide directly

When you interact with our website, you may provide:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Order details

  • Messages sent through forms or email

2.2 Information collected automatically

When you browse our site, we automatically collect data including:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on pages

  • Referring websites

This data is collected using cookies, pixels, tags, and Shopify analytics tools.

2.3 Payment information

Payments are processed securely through third-party gateways (Shopify Payments, PayPal, Afterpay).
We do not store full credit card details.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Detect and prevent fraud

  • Improve our website and services

  • Send marketing emails (only if you opt-in)

  • Run targeted advertising through platforms like Google and Meta

  • Analyse website performance and customer behaviour

We only use your information for purposes you would reasonably expect when purchasing from an online store.

4. Marketing & Advertising

If you opt-in, we may send you:

  • Promotional emails

  • Product updates

  • Offers and announcements

You can unsubscribe at any time.

We may also use your data for targeted advertising through:

  • Google

  • Facebook/Meta

  • Instagram

  • TikTok

  • Other digital platforms

This includes using cookies and pixels to show relevant ads.

5. Cookies & Tracking Technologies

We use cookies to:

  • Ensure the website functions properly

  • Enable checkout and account features

  • Analyse traffic and behaviour

  • Improve user experience

  • Deliver targeted advertisements

You can disable cookies in your browser settings, but some website features may not work correctly.

6. Sharing Your Information

We only share your information with:

  • Shopify (e-commerce platform)

  • Payment processors (Shopify Payments, PayPal, Afterpay)

  • Shipping providers (couriers and freight companies)

  • Analytics tools (Google Analytics, Meta Pixel)

  • Email service providers (for newsletters and updates)

  • Service providers that help operate our business

We do not sell your personal information.

7. Data Storage & Security

Your data is stored securely using Shopify’s infrastructure and reputable third-party providers.

We implement security measures including:

  • Encrypted data transmission (SSL)

  • Restricted access to personal information

  • Secure payment processing via PCI-compliant services

Despite these measures, no online system is 100% secure, and you submit information at your own risk.

8. International Transfers

Shopify’s servers and service providers may store or process your data outside Australia, including in:

  • Canada

  • The United States

  • The European Union

  • Singapore

By using our site, you consent to this transfer.

9. Accessing or Updating Your Information

You may request:

  • A copy of the personal data we hold

  • Corrections to inaccurate details

  • Deletion of your data (unless we must retain it for legal reasons)

To request this, contact:
canlabaus@gmail.com

10. Retention of Information

We retain your information only as long as necessary for:

  • Legal obligations

  • Tax and accounting requirements

  • Resolving disputes

  • Operating our business

Once no longer required, it is securely deleted.

11. Minors

Our website is not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Changes take effect immediately upon posting on our website.

13. Contact Us

If you have any questions about this Privacy Policy or the handling of your information, please contact:

Email: canlabaus@gmail.com
Location: Melbourne, Australia