Shipping policy

1. Order Processing Times

Orders are typically processed within 1–3 business days.
During peak periods or when stock is selling fast, processing times may be slightly longer.

Once your order has been dispatched, you will receive a tracking number via email.

2. Shipping Rates

Shipping costs are calculated at checkout based on:

Delivery address
Order weight and dimensions
Courier availability

Large items such as sealing machines may incur higher shipping fees due to weight and size.

3. Delivery Estimates

Delivery estimates provided at checkout are estimates only.
We do not guarantee delivery dates.

Typical delivery windows:

Melbourne Metro: 1–3 business days
Regional VIC: 2–5 business days
Interstate: 3–10 business days
Remote areas: May require additional time

Delays caused by couriers, weather, or high-volume periods are outside our control.

4. Shipping Partners

We use reputable courier services including:

Australia Post
CouriersPlease
Aramex
TNT/FedEx
Other freight partners depending on order size

We may change couriers at our discretion.

5. Delivery Address & Access

Customers are responsible for ensuring:

The delivery address is correct
Someone is available to receive the order
The location is accessible for the courier

If an order is returned to us due to incorrect address or failed delivery attempts, reshipping fees will apply.

6. Risk of Loss

Risk transfers to the customer once the order is handed to the courier.
This includes lost, stolen, delayed, or damaged items during transit.

If an item arrives damaged, you must notify us within 7 days with photos and/or video evidence so we can lodge a claim with the courier.

7. Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing items, or incorrect:

Email canlabaus@gmail.com within 7 days with:

Order number
Photos/videos of the issue
Description of the problem

We will assess the claim and arrange repair, replacement, or other remedy as appropriate.

Consumables (PET cans, lids, etc.) are only returnable if damaged or defective on arrival.

8. Large Orders & Freight

Bulk orders or pallet shipments may require additional handling time and may use freight carriers instead of parcel couriers.
Freight deliveries may require someone on-site to receive the goods.

9. International Shipping

At this stage, CanLab ships within Australia only.
International shipping may be added in the future.

10. Pre-Orders & Backorders

If an item is listed as pre-order or backorder, the estimated arrival date will be shown.
Timing can vary due to manufacturing and shipping conditions.

Orders containing pre-order items will be shipped together unless otherwise arranged.